• Unique family or individual member cards with background images.
• Changes to claim vouchers including boxes around the headers for each amount, line by line breakdowns, specific error messages, and codes billed by line item and then, if applicable, the code(s) bundled into them.
• Dedicated Customer Service phone number for Innova and Engage questions 1 (800) 452-6333.
• Designed for small employer groups with 2-99 employees.
• Flexible options allow members to choose copayment, coinsurance and deductible amounts.
• Members seek services from any provider on our networks or from non-contracted providers.

Copayment, coinsurance, deductible or network information

This information is not included on the member cards. Please contact Regence Provider Customer Service for these products at 1 (800) 452-6333 or use Regence Online Services for Providers to receive copayment, coinsurance and deductible or network information for these members.

Key Differences

• Innova and Engage members can choose from a selection of seven different backgrounds on their member cards.
• Members can also choose whether to have family or individual cards.

View sample member cards (PDF) »

Providers will receive unique Claim Vouchers for Innova and Engage claims.

Key Differences

• Boxes around the headers for each amount
• Line by line breakdowns
• Codes billed by line item and then, if applicable, the code(s) bundled into them
• Specific error messages

View sample voucher (PDF) »

Pre-authorization is required for some services. Physicians, other health care professionals and facilities are responsible for pre-authorizing all services listed on the commercial Medical Pre-authorization List (PDF).

Regence Innova Summary of Benefits (PDF)

Regence Engage Summary of Benefits (PDF)

Regence Innova Summary of Benefits - Clark County (PDF)

Regence Engage Summary of Benefits - Clark County (PDF)

Note: To print a PDF document, you need Adobe® Acrobat® Reader. Download it now for free. 

Log into Regence Online Services for Providers for instant access to benefits, eligibility and claim status for patients with Innova and Engage.

Innova and Engage products have a unique Customer Service phone number for providers 1 (800) 452-6333.

Innova and Engage members can seek services from our Participating, Preferred or non-contracted providers. Interested in finding out who's in our provider networks or validating your information is correct? Visit our Provider Directory ».