| For general inquiries or questions related to pre-authorization,
BlueCard®, Teamsters and TriWest, contact the following departments:
Contact your provider relations representative
or provider consultant for specific questions:
| Provider
Center |
Use
our online tool for basic claim status inquiries (e.g.,
if your claim has been received, is in process
or has been completed). |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) PT. |
Registration or navigation support:
1 (800) 722-5086
or (503) 225-6619 |
Hours: 7 a.m to 5 p.m. |
Technical support: 1 (888) 427-0470 |
| Provider Customer
Service |
For general inquiries. |
Email
your questions |
Portland:
|
Phone: 1 (800) 722-5086 or (503) 225-6619 |
Salem:
|
Phone: 1 (800) 228-0978 or (503) 371-3249 |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) PT |
BlueCard®
|
| General questions.
|
Phone: 1 (800) 448-0525
Portland:
(503) 225-5393
Secure contact form |
| Member benefits/eligibility (National) |
Phone: 1 (800) 676-2583 |
| Hours: 8 a.m.
to 4:30 p.m. |
| Federal Employees
Program |
| Hours: 7 a.m. to 5 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m. to
5 p.m.) |
Phone: 1 (877) 668-4654
|
Innova®,
Engage®, ActivateSM,
Health Savings Account Healthplan 2.0SM |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
Phone: 1 (800) 452-6333
|
| Regence MedAdvantage |
| Hours: 7 a.m. -
8 p.m. Monday through Wednesday and Friday (Thursday
9 a.m. to 8 p.m.) |
Phone: 1 (877) 508-7362
|
| Electronic Transactions
|
| Regence EDI Support Center |
Phone: 1 (800) 713-1693
Fax: 1 (877) 329-3342
Email: EDIsupport@regence.com |
| Patient Safety |
| Portland |
Phone: (503) 225-6994 |
| Pharmacy
Services |
| General inquiries |
|
| Pharmacy Prior Authorization |
| Fax: |
1 (800)
884-4282 |
| |
|
| Fax: |
Medicare Part
D:
1 (888) 335-3016 |
|
Specialty Programs
Customer Service
|
| Bledsoe Trust |
Phone: 1 (800) 821-6997 |
| Nelson/TOC Woodworkers Trust |
Phone: 1 (800) 521-7595 |
| Non-Union TOC |
Phone: 1 (800) 628-7017 |
| Teamsters |
Phone: 1 (800) 452-8812 |
| TriWest |
| Physicians, other medical providers
and health care facilities should contact their
area
provider
relations representative. |
Sign up for TRICARE
eNews
|
| Members should contact TriWest |
Phone: toll free at 1 (888) TRIWEST (874-9378)
or 1 (602) 564-2161 |
|
