| Complementary & Alternative
Medicine
Chiropractors, acupuncturists, naturopaths, and massage
therapists contact:
Provider Relations
Provider relations representatives are the main points
of contact for billing, coding, contract terms and demographic
information changes. Contact your provider relations
representative for:
- Questions on contract terms
- Explanation of medical, administrative or reimbursement
policies
- General education regarding billing and coding
methods
- Requests for Regence BlueCross BlueShield of Oregon
participating and preferred agreements
- Provider information changes e.g. address or tax
identification changes
- Provider complaints and grievances
- Inquiries that cannot be resolved through Customer
Service
Provider Consultants
Provider consultants resolve global issues through communications
with healthcare professionals. The provider consultant
is the primary external contact, building relationships,
implementing strategic initiatives. Contact your provider
consultant for:
- New office orientations
- Operational interface between organized groups
and the health plan
- Office visits requested for problem solving
- Resolution of global issues e.g. policies, medical
review
- Electronic tools, including information and training
on Regence Online Services for Providers
- Delegation arrangement issues
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