Support

File rejection reports

• Contact your clearinghouse or Availity^®, LLC EDI at 1 (800) 282-4548.
• If you need help with a rejection report that is not from Availity or your clearinghouse, contact Regence EDI Support Center at 1 (800) 713-1693.

Missing 835 remits

• Contact your clearinghouse or Availity for a case number. Provide this case number to Regence EDI Support Center by phoning 1 (800) 713-1693.

Missing medical or dental claims

• For help with an entire claim file issue, contact your clearinghouse or Availity.
• For help with a specific claim problem, contact Regence EDI Support Center at 1(800) 713-1693. Please have the following information available: file sent date, the member name, Regence member number and the date of service. 

EDI batch transactions support

• Contact your clearinghouse or Availity.